Cancellation and Exchange

At Artistic Flower Holders Shop, we understand that sometimes plans change. Below are the details regarding our cancellation and exchange policy.

Cancellation Policy

  1. Order Cancellation:

    • You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.
    • To cancel your order, please contact us at support@vazenzo.com with your order number and cancellation request.

  2. Processing Time:

    • If your order has already been processed or shipped, we will not be able to cancel it. In this case, please refer to our return policy.

Exchange Policy

  1. Eligibility for Exchanges:

    • You can request an exchange for a different size or color within 30 days of receiving your order.
    • Items must be unused, in their original packaging, and in resalable condition.

  2. Initiating an Exchange:

    • To initiate an exchange, please contact our customer support at support@vazenzo.com. Include your order number, item details, and the reason for the exchange.
    • We will provide you with instructions on how to proceed.

  3. Shipping Costs:

    • Customers are responsible for shipping costs associated with returning the original item for exchange. We recommend using a trackable shipping service to ensure your return is received.

  4. Processing Time:

    • Once we receive the returned item and verify its condition, we will process the exchange within 5-10 business days.

  5. Final Sale Items:

    • Items marked as final sale are not eligible for exchange.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or full refund at no extra cost.

Thank you for your understanding. We strive to ensure your satisfaction and are here to assist you with any questions regarding cancellations or exchanges. Please reach out to us at support@vazenzo.com for further assistance.