FAQs
Welcome to the Frequently Asked Questions section of Artistic Flower Holders Shop! Here you will find answers to common inquiries.
1. What is your return policy?
You can return items within 30 days of receiving your order, provided they are unused, in their original packaging, and in resalable condition. Please refer to our Cancellation and Exchange Policy for more details.
2. How can I cancel my order?
You can cancel your order within 24 hours of placing it by contacting us at support@vazenzo.com. Please include your order number and cancellation request. If your order has already been processed or shipped, it cannot be canceled.
3. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors within 30 days of receiving your order. Items must be unused and in their original packaging. To initiate an exchange, contact us at support@vazenzo.com.
4. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund at no extra cost.
5. How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Generally, orders are processed within 2-5 business days, and delivery times may range from 3-10 business days depending on the destination.
6. Are shipping costs refundable?
Shipping costs are non-refundable. If you are returning an item, you will be responsible for the return shipping costs.
7. Do you ship internationally?
Yes, we offer international shipping. Please check our website for shipping options and rates to your country.
8. How can I contact customer support?
You can reach our customer support team at support@vazenzo.com. We strive to respond to all inquiries within 24-48 hours.
9. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
10. Can I change my order after it has been placed?
Once your order is confirmed, we cannot make changes to it. If you need to modify your order, please cancel it (if within 24 hours) and place a new order.
11. Where can I find care instructions for my products?
Care instructions are included with each product. You can also find additional tips on our website under the "Care Instructions" section.
If you have any other questions, feel free to reach out to us! We’re here to help.